Frequently Asked Questions
What events do you cover ?
This is a simple one, any to all, from parties to corporate events to conferences as well product launches, if you want us there, you only have to invite us.
What do you charge?
It depends on the number of hours you require our photographer, charges start from as little as £289, please see our pricing page for more details.We have a best price guarantee, we will match and better any genuine quote, if you want us to photograph your event, you just need to invite us!
What are the quality of the pictures?
The pictures our photographers produce are by far the best in the market place, after all we provide a professional photographer who frames the shot to create amazing quality creative pictures.
Can we view the pictures after the event?
Yes, we have dedicated online gallery which can be password protected, all pictures can be viewed and downloaded from here.
We also use WeTransfer, to download large files.
Will you deal with the event manager directly?
Yes, we are happy to speak directly with the event manager, to ensure everything runs seamlessly, it is very common for us to do this.
Will you deal with the event manager directly?
Yes.
Do you cover all areas?
The Photo Team are based in the South East, although we have travelled all over the UK and beyond, most of our services are provided all over the UK, although in some instances travel expenses may be chargable.
We have more than two events on the same day can your team cover both?
Yes. The Photo Team employ’s a number of professional photographers, we often cover more than one event on the same day.
How do you compare to other photographers?
We consider ourselves to be the best, although we would say that… We are constantly striving to improve, while we have being photographing for a number of years we always keep our minds open to learning more, as we believe it is possible to better yourself each and every day. Many of the professional services we offer are copied by others, The Photo Team take this as a compliment, after all if other photographers are looking to us for inspiration, we must be doing something right…
What types of events do you cover?
We specialise in large corporate events: conferences, exhibitions, PR launches, networking evenings, award ceremonies, and brand activations. We also cover select private events where quality matters.
Do you offer both photography and videography?
Yes. We offer high-quality photography and videography services, either individually or as a combined package.
Do you do corporate headshots on-site?
Yes. We bring a mobile studio with lighting and backdrops to your office or venue, or we can shoot in your workspace using natural settings.
Do you handle PR, media, or press shoots?
Yes. We regularly cover PR campaigns, product launches, press releases, and brand-driven media events with quick turnaround delivery.
Do you do private parties or weddings?
We do take on select private events, though our main focus is on corporate clients and professional productions.
Do you offer photo booths, 360 booths, or paparazzi-style services?
Yes. Through our other brands, we offer open photo booths, 360 video booths, glambot booths, and events paparazzi-style photography.
Do you provide same-day photo editing or next-day delivery?
Yes. In most cases, photos are delivered by 10am the next day. We also offer same-day selects for social media use during live events, we also can provide a Instant Click & Share service.
Do you cover events with multiple photographers or videographers?
Yes. We can deploy entire teams for large events across multiple venues or breakout rooms.
Can you provide both highlight reels and full-length videos?
Yes. We create highlight reels and can provide full recordings of talks, presentations, or panels on request.
Do you use professional lighting and equipment?
Absolutely. We use high-end cameras, lenses, studio lighting, and sound equipment. Quality is central to what we deliver.
Do you offer drone photography or video?
We focus on ground-based services. If you require drone coverage, we can arrange this.
Do you do live streaming?
Live streaming can be provided. Contact us directly for guidance if needed.
Do you only cover London?
No – we cover events across the UK and internationally.
Can you cover events in multiple locations simultaneously?
Yes. Our team can manage multiple bookings across different cities on the same day.
Do you charge travel costs for events outside of London?
Yes, travel costs may apply for events outside the M25, depending on the distance. These are quoted clearly in advance.
Do you offer international event coverage?
Yes. We’ve covered events across Europe and beyond. Additional travel and accommodation charges apply.
Do you work weekends and evenings?
Yes. We cover events 7 days a week, including evenings and holidays. Sunday bookings require a minimum of 3 hours.
Can you work discreetly at formal or high-profile events?
Yes. Our team is trained to be discreet and professional, especially during sensitive or high-level engagements.
How do I book your services?
You can book our professional by sending us an email. We’ll issue a formal quote.
Do you offer free quotes?
Yes – we provide free, no-obligation quotes.
How far in advance should we book?
As early as possible, especially for peak times. However, we can sometimes accommodate last-minute bookings.
Is a deposit required to confirm a booking?
Yes. A deposit or full payment is required to secure the date and service, it depends on how far away your booking is.
Do you offer a price match?
No – we operate a fixed pricing policy. Our rates reflect our experience, quality, and professionalism – not everyone offers the same standard of service.
Are your prices VAT inclusive?
Prices are typically quoted excluding VAT. VAT will be added at 20%.
Do you offer custom packages?
Yes. We can tailor a package to suit your specific needs, from hours of coverage to special deliverables. Everything we do is bespoke.
Can we choose the music?
Yes – or we’ll select royalty-free music if preferred.
Do we get to approve the video before final delivery?
Yes – we provide a draft version for feedback and offer one/two round of changes.
Can you deliver full-length videos of speeches or panels?
Yes – available on request. Let us know during booking.
Do you capture event audio professionally?
Yes – we use external microphones and/or connect to your venue’s PA for clean sound.
Can we receive raw video footage?
Yes – available on request, this cost £100+vat.
Do you offer both horizontal and vertical video formats?
Yes – let us know your preferred orientation and we’ll deliver accordingly.
Will you photograph all our guests or just key people?
We aim to capture a broad representation of your event – from VIPs and speakers to candid guest interactions. If specific individuals or groups must be photographed, just provide a list.
Can you capture photos of our exhibition stand, branding, or product setup?
Yes – we’re highly experienced in documenting branded installations, product displays, and signage. Just let us know what’s important.
Can you provide photos for press or media the same day?
Yes – we can prepare and deliver select edited images on the day if requested in advance for PR or social coverage.
Can you provide step-and-repeat or branded backdrop photos?
Yes – we can shoot posed photos against your branded step-and-repeat or sponsor wall, or bring a portable white backdrop if needed.
Do you have experience photographing high-profile speakers or celebrities?
Yes – we’ve worked with politicians, celebrities, and corporate leaders. Our team knows how to handle high-stakes, high-visibility environments.
Can you supply event coverage for internal comms or HR campaigns?
Yes. We regularly shoot for HR initiatives, recruitment events, and staff engagement activities.
Can we create a highlight reel to play at the end of the event?
Yes – with notice, we can deliver a same-day highlight slideshow or reel to showcase closing moments or wrap-ups.
Do you offer multilingual photographers or videographers?
While English is standard, we have team members fluent in European and South Asian languages. Please ask if you have a preference.
Can you deliver a photo slideshow with music?
No. Our gallery does have this feature.
Do you offer instant on-site photo printing for events?
Yes – through our Open Photo Booths brand, we offer on-site printing, roaming photographer printing, and digital sharing options.
How secure is your online gallery?
Very secure. All galleries are password-protected if required and hosted on encrypted platforms with 12-month availability.
Can guests download photos from the gallery themselves?
Yes – the gallery can be shared with your team or attendees for easy download and sharing.
Can we request password-free access for public sharing?
Yes – we can remove the password protection if you want to make the gallery open-access.
Do you watermark gallery images?
No – we do not watermark images. You receive clean, ready-to-use files.
Can you help us with content planning for photography or video?
Yes – we can support your creative or comms team in planning storyboards, briefs, or deliverables.
Why choose The Photo Team over another supplier?
Because we deliver premium quality, unmatched reliability, and a track record of excellence across 15+ years. We’re trusted by major brands, offer in-house professionals only, and prioritise client satisfaction from start to finish.
Can we speak to someone before booking?
Yes. However, we prefer email dialogue as all the information can be captured accurately.
Can we meet the photographer beforehand?
No, before during and after the event the admin team remains the main point of contact, we work extremely hard to provide a consistent and uniform service across our team.
Can you provide a contract or agreement?
Yes – our Terms & Conditions apply to all bookings, and we can issue custom NDAs if needed.
When will the photographer or videographer arrive?
Typically 15 minutes before the agreed start time, to set up and prepare.
Do you require anything on the day?
Just venue access, power (if needed), and a point of contact on-site.
Will the photographer blend in or be noticeable?
Our team works discreetly and professionally, dressed to match the event tone and remaining unobtrusive, our team tend to wear all black.
Do you follow a shot list or brief?
Yes – we’re happy to follow any shot list or creative direction you provide.
Can you capture posed and candid shots?
Yes. We offer a mix of posed group photos and natural, candid moments.
Can you capture key speakers, branding, and signage?
Definitely. We focus on covering all the important moments and visual assets that matter.
Can you cover multiple rooms or sessions?
Yes – if required.
Do you accommodate changes or overruns on the day?
We try to be flexible. Extra hours can be added at an hourly rate, subject to availability.
Do you use flash during events?
Only when necessary. We aim to keep our presence subtle and non-intrusive.
Do you have backup equipment in case of failure?
Yes. All photographers carry backup gear to avoid any disruption.
Do your photographers need a break during long events?
Yes – for full-day bookings, we appreciate being included in the vendor meal count or provided a short break.
Do you have public liability insurance?
Yes – we carry full public liability insurance, which can be provided to venues on request.
Can you supply risk assessments and method statements (RAMS)?
Yes – these can be provided once your booking is confirmed.
Are you PAT tested?
Yes – our equipment is PAT tested, and documentation is available on request.
Do you work with DBS-checked photographers?
Please request this specifically. Most event area public events, and our photographers are never left unsupervised with minors.
Can you sign an NDA?
Yes – we are happy to sign non-disclosure agreements, provided they are agreed before the event date.
Will you use our event images in your marketing?
We typically use select images for our portfolio unless restricted by an NDA.
When will we receive the photos?
Usually by 10am the next working day after your event.
When will the video be ready?
Video highlight edits are typically delivered within 7–10 working days.
Can you deliver a few photos on the day for social media?
Yes. We often deliver on-the-day select images for live posting.
How will we receive our photos?
Via a secure online gallery, available for 12 months, with full-resolution downloads and optional password protection.
Are photos edited before delivery?
Yes – all delivered images are professionally edited for lighting, clarity, and colour balance.
Can we request special edits or retouching?
Yes. Standard editing is included. Bespoke edits may incur an additional cost.
Do we get high-resolution versions suitable for print?
Yes. All files are print-ready and full resolution.
Are the images watermarked?
No. We deliver images without watermarks, and you receive full usage rights.
Can we download all the photos from the gallery?
Yes – the gallery allows unlimited downloads in full resolution.
Do we receive copyright or usage rights?
Yes – you get full usage rights to use the images or video for personal, corporate, or marketing use.
Can we receive the photos on a USB or drive?
No.
How many photos will we receive?
Depends on the event length and coverage, but we aim to deliver as many usable images as possible, often hundreds. We do not limit the number of pictures our photographer captures.
Do you deliver raw files?
No – we deliver only edited high-resolution images. RAW files can be discussed case by case.
What is included in a highlight reel?
A 2–5 minute summary video with music, key moments, and optional branding/logo integration.
Can you add our branding or logo to the video?
Yes – we can overlay your logo or branding if you provide the assets in advance.
Do you support bulk downloads?
Yes – you can usually download entire folders or zip files from the online gallery or via WeTransfer on request.
What if we lose access to the gallery or need it extended?
Just contact us. We can extend your gallery access or re-send download links even after 12 months in many cases.
Do you back up your event files?
Yes – we securely back up all footage and images for a minimum of 12 months, longer upon request.
Can we request duplicate galleries or folders for teams?
Yes – we can generate multiple galleries or sub-links for internal departments or agency partners.
Do you provide metadata or naming conventions for corporate use?
We can organise files by time, format, or subject, and can add basic metadata if required for your CMS or DAM system.
Can we get both colour and black & white versions of the images?
Yes – Our online gallery has the feature built in via a toggle switch.
Can we request subtitles or captions for video content?
Yes – we can provide captioned versions, SRT files, or burnt-in subtitles on request.
Can we request changes to the video after seeing the first edit?
Yes – we include one/two round of changes to the draft video. Further edits may incur an additional fee.
What if we need different aspect ratios for social platforms?
No problem – we can export your video in landscape, square, or portrait formats depending on your publishing needs.
Can you provide teaser cuts or shorter video versions for socials?
Yes – we can create 15s, 30s, or 60s reels tailored for Instagram, TikTok, LinkedIn or Twitter.
Do you provide different resolution formats (HD, 4K, web)?
Yes – we’ll provide high-res and web-optimised versions, suitable for large screens and online platforms.
What video file format do you deliver in?
We typically deliver in MP4 (H.264 codec) – compatible with all devices and platforms. Other formats are available on request.
Can you incorporate sponsor messages or slides into the video?
Yes – just provide your logos, slides, or sponsor animations, and we’ll integrate them into the final cut.
Can we request a voiceover or narration on the video?
Yes – we can add a professional voiceover if you supply a script or ask us to write one.
Can we provide our own footage or photos to include in the video?
No, we tend not to work with other content, as the quality may not match our own.
Can you export video with burned-in timecodes or lower thirds?
Yes – we can add timecodes, lower thirds, name straps, or other branded graphics if needed.
Do you offer refunds if we cancel?
We operate a strict no-refund policy once a booking is confirmed and paid. Please refer to our terms before booking.
Can we change our booking date after confirming?
We try to accommodate rescheduling, subject to availability, but it is not guaranteed and may be treated as a cancellation.
Do you provide references or testimonials?
Yes – we’re proud to be rated Excellent on Trustpilot, and you can see samples of past work and feedback on our site.
What happens if your photographer is sick or unavailable last minute?
We have a large team and will always arrange an experienced replacement, ensuring your coverage is not affected.
Are your photographers and videographers trained in-house?
Yes – all our team members are fully trained, insured, and employed, not freelancers.